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Online Physicians

The Doctor On Call makes it easy with direct email access to board-certified physicians, psychologists, pharmacists, dentists, dieticians, fitness trainers and alternative medicine physicians 24/7. Say goodbye to regular office hours. Ask your questions now and get answers right away.

You would do anything to keep your family healthy, but doctor visits can be time consuming and expensive. Before you commit to a day in the waiting room, why not consult a physician from work or home? Now you can ask our medical professionals anything at any time!

List of commonly addressed topics


  • Skin rash

  • Abdominal pain

  • Back pain

  • Respiratory infection

  • Headache

  • Chest pain

  • Pediatric problems

  • Ear infection


  • Depression

  • Relationship concerns

  • Anxiety


  • Cosmetic dentistry

  • Adolescent tooth development

  • Cavities and tooth sensitivity


  • Drug interactions

  • Drug dosages

  • OTC medications


  • Diabetic meal plans

  • Low-caloric meal plans

  • Baby/child nutrition

Fitness Trainers

  • Beginning or advanced fitness plans

  • Stretching exercises

  • Aches/pains in joints

Alternative Medicine Physicians

  • Home remedies

  • Treatments involving herbs and natural supplements

  • Alternative therapies

Access the experts 24/7

The Doctor On Call understands that a holistic health approach addresses many areas of wellness, including general wellness, physical fitness, diet and mental health. That’s why The Doctor On Call not only provides participants 24/7 email access to the expertise of board-certified physicians, but psychologists, dentists, pharmacists, dieticians and fitness trainers as well. Our team of qualified professionals is equipped to answer your questions on any medical-related topic and to help you attend to all aspects of your health.

Save on doctor visits

With a physician at your fingertips, you can avoid unnecessary doctor visits, cut inflated medical costs and co-pays and make informed decisions about your health care. You might schedule three appointments to visit your doctor, dentist and psychologist in-person, but with The Doctor On Call, you can access advice from professionals in all three fields on the same day. Receive a physician response as soon as 2-4 hours, with it occasionally taking up to 24 hours.

If you have access to the Internet, you have access to physicians who can answer your questions and assist you in making the right health care choices for you and your entire family.

Make informed decisions

New and veteran moms know that sick kids can be stressful, and you want to give them the care they need. What a relief to know that a physician’s advice is only an email away. Once you hear what our experts have to say, you can make informed choices about your next step. When an office visit is unnecessary, we provide additional information for you to consider. You shouldn’t have to put off health questions simply because office visits are inconvenient, expensive or your primary physician is inaccessible. With The Doctor On Call, take greater control of your healthcare and ask the questions you want, whenever you want, because The Doctor On Call medical team is “on call” 24/7.

Upload images/PDFs

Having difficulty explaining the pattern of your spider bite or rash? Has a cut become infected or a mole discolored? Do you have a question regarding your lab results? Medical issues can be difficult to describe. That’s why The Doctor On Call provides the option to upload images or PDFs. To take advantage of this feature, simply attach a picture or PDF alongside your question to receive more accurate medical guidance.

Pinpoint where it hurts

If you don’t have a camera, use the “Where it Hurts” feature to pinpoint the locations of your aches and pains. Whether you are experiencing discomfort on your shoulder, back, feet, elbow or knees, the “Where it Hurts” feature enables greater precision as you describe your medical condition.

Receive a personalized response


With The Doctor On Call's online health assessment you can identify potential health problems before symptoms appear and take action to prevent them. Use our online health assessment tool to discover your risk level for heart disease, cancer, diabetes and more. To complete the assessment, you will answer questions regarding a variety of lifestyle choices, including general information, tobacco and alcohol use, exercise, diet and chronic disease. The tool will calculate your risk levels for various health problems based on the information you provide and will generate actionable recommendations. You can follow up with a The Doctor On Call physician online 24/7 to expound upon recommendations or to answer any questions.


We all know that quitting smoking is an important priority, that is why The Doctor On Call provides you with the information and resources to know what you are up against and formulate a game plan. Tackle smoking head-on as you are informed about creating a personal smoking cessation plan, ways to help manage cravings, substitute activities, and withdrawal symptoms. The Doctor On Call not only provides easy access to tips and resources but we also realize that smoking is a physical and mental battle. That is why we offer you the opportunity to get the support that you need by interacting online with a physician and a psychologist.


Ever wonder what's going on under your skin? The human body is incredibly complex and all too often a verbal or written explanation of your medical condition isn't enough. Learn more about your medical conditions or concerns with The Doctor On Call's 3-D video library. Access 250+ medical topics any time for an in-depth look at how your body works. Once you select a topic, The Doctor On Call will take you through a 3-D tour of the body.

Now's your chance to truly understand hearing loss, how your heart works or even the anatomy of your spine. If you've ever wanted to know more about your acne, asthma or bronchitis, you finally can. Check out features on blood pressure, LASIK eye surgery, migraines, pneumonia, skin cancer, strokes and much more! Our certified experts respond directly to your questions about your health issues. They provide information and recommendations tailored specifically to your needs. And you always have the option to continue the conversation with follow-up questions. Plus, all services are unlimited, confidential and cover the entire immediate family.

How it works

Simply sign into the Members Area and follow the “Online physicians” links. After logging in, you can create your personal medical profile. Save your profile and begin corresponding with our online medical professionals right away! In most cases, your personalized physician response will come as soon as 2-4 hours, but in some cases it will take up to 24 hours.

It really is that simple. Log on and ask a question. Log back on later to read the response. You can even review the answers to your previous questions. You ask the question, go about your business and then read your answer when it is convenient for you.

Services are not available to purchase in Iowa, Minnesota, Wisconsin, Maine, Vermont and Utah.

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